Refunds

Warranty: We extend no guarantee beyond that supplied by the manufacturers, and imply no warranty as to the merchantability or fitness for a particular purpose of any item. The liability of roozensonline.com is limited to the purchase price at the time of shipment. 25% Return fee for returned products. You must return the product for refund we offer free shipping so we do not pay for returns unless a mistake was made on our end.

Satisfaction: If at any time for any reason you are not satisfied with the merchandise you have received, please contact us for complete return instructions.

Damage Claims: Claims due to shipping damage must be filed with the carrier within 48 hours of receipt of goods. Contact us for instructions. Merchandise Return Instructions

Return fee for returned products. You must return the product for refund we offer free shipping so we do not pay for returns unless a mistake was made on our end.

Contact us for a return authorization number, return shipping address and instructions. Tell us then whether you want the product replaced or exchanged, purchase price refunded or receive a Gift Certificate.

* return item with packing slip from the bottom of the "Order Summary." * Pack the merchandise and return form in a well-sealed shipping box, in the original package if possible. * Complete and attach the provided "Return Label" and ship by your chosen method. The customer is responsible for return shipping charges.

Returns or canceled orders will receive a 25% fee due to the expenses that we receive from the transaction online.

We thank you for your cooperation and understanding of this policy.